Write a Hotel Receptionist Resume That Reads Like Front Office Strength
Hotel receptionist resume example with check in, upselling and night audit bullets, the keywords hotels screen for, and a section by section guide.
Example Hotel Receptionist summary
Hotel receptionist with four years on the front desk of a 180 room city property. Checks in about 120 guests a shift in Opera Cloud, handles conference group blocks, and upsells suites and late checkout for steady added room revenue. Covers night audit twice a month through room and tax posting and card settlement. Handles guest recovery within a set approval limit. Seeking a front office supervisor track.
Skills to list on a Hotel Receptionist resume
- Opera Cloud PMS
- Guest check in and check out
- Reservations management
- Group and block arrivals
- Night audit and daily close
- Upselling and rate offers
- Loyalty program enrollment
- Guest complaint recovery
- Cash float and card settlement
- Housekeeping status coordination
- Concierge and local recommendations
- Multi line phone handling
- Foreign language service
What actually gets this resume read
- Name the property management system, because Opera, Cloudbeds, Mews and RoomKeyPMS are the first thing a front office manager checks.
- State the property size in rooms and whether it is full service, limited service or resort, since the pace differs enormously.
- Put upselling revenue on the page if you have it, because front desk upselling is the one number the revenue manager watches.
- Mention night audit experience explicitly, as agents who can cover the overnight close are worth more to a scheduling manager.
- Show guest recovery with your approval limit and how you logged the case, rather than saying you resolved complaints professionally.
- List every language you speak with an honest level, since front desk hiring in city hotels often turns on language coverage.