Build an IT Support Specialist Resume Hiring Managers Trust
An IT support specialist resume example with ticket volume, resolution metrics, help desk keywords and a complete writing guide.
Example IT Support Specialist summary
IT support specialist with four years covering 450 users across two offices and a remote workforce. Resolves 240 to 300 Freshservice tickets a month at a 78% first contact rate, administers Microsoft 365 and Entra ID, and runs the laptop lifecycle in Intune for 520 devices. CompTIA A+ certified and looking for a tier 2 support role with a clear path into endpoint engineering.
Skills to list on a IT Support Specialist resume
- Help desk support
- Ticket triage and escalation
- Microsoft 365 administration
- Active Directory and Entra ID
- Windows 11 troubleshooting
- macOS support
- Intune and Autopilot
- VPN and remote access support
- Multifactor authentication support
- Printer and peripheral support
- Asset and inventory management
- Knowledge base documentation
- Onboarding and offboarding
- Remote desktop tools
What actually gets this resume read
- Give the numbers a support manager checks: users supported, tickets per month, and first contact resolution.
- Name the ticketing system by product, because Freshservice, Jira Service Management and ServiceNow are different jobs.
- Separate account administration from break-fix so the reader can see the scope of your permissions.
- Show device lifecycle work: imaging, enrollment, asset tracking, and return, not only fixing what breaks.
- List CompTIA A+ or the Microsoft endpoint administrator credential in a certifications block near the top.
- Add one bullet on documentation you wrote, since support teams hire for the person who reduces repeat tickets.