Write a Help Desk Technician Resume That Gets IT Interviews
Help desk technician resume examples with ticket, Active Directory and imaging bullets, plus IT support keywords and a full writing guide.
Example Help Desk Technician summary
Help desk technician supporting 800 users across two sites and a remote workforce. Closes 25 to 30 ServiceNow tickets a day with 78% resolved at tier one, administers Active Directory and Microsoft 365 accounts, and images laptops through Intune. Completed a 240 device refresh across two quarters and wrote 18 knowledge base articles. CompTIA A+ certified and working toward Network+.
Skills to list on a Help Desk Technician resume
- Help desk support
- ServiceNow
- Jira Service Management
- Active Directory
- Microsoft 365 administration
- Microsoft Intune
- Windows 11
- macOS support
- VPN troubleshooting
- Multi-factor authentication
- Hardware imaging
- Printer and peripheral support
- Remote desktop tools
- Asset management
- Knowledge base authoring
- Ticket escalation
What actually gets this resume read
- Give the user count you supported and the number of sites, since that is how IT managers size the job.
- Report daily ticket volume together with the share you closed at tier one without escalating upward.
- List the ticketing system by name, whether ServiceNow, Jira Service Management, Freshservice or Zendesk.
- Put A+, Network+ or the Microsoft role-based certifications in their own section near the top of the page.
- Name the identity and device stack: Active Directory, Entra ID, Intune, Jamf or whatever you actually touched.
- Show one project beyond the queue, such as a device refresh, a migration or a documented runbook.